How to Hold an Order
Selecting the Hold Button at the bottom of the Cart Viewer holds an Order for completion at a later time, instead of immediately initiating the Checkout Process. To Hold an Order that includes Items that need to be sent to a station for printing, tap the Hold Button at the bottom of the Cart Viewer;
If you choose “No, Do Not Send Items” you will need to send the Items to a Station Printer manually from the Held Orders section.
ORDER TYPE
You can designate a Held Order as Dine In, Carry Out, Delivery, or Drive Thru by tapping on the overflow button in the top right of the screen and then selecting Order Info from the list that appears. This screen also provides space to enter an Order Name.
SERVER
To change the Server associated with the Order, tap the navigation ribbon at the top of the screen, and then select the appropriate Server from your list of employees on this screen. The employee currently logged in and operating the app will be selected as the Server by default, so when the Order is placed on Hold they can access it from the Held Orders Screen. If they choose to change the Server associated with the Order, it will not appear on the My Orders Screen, but they will be able to locate it on the All Orders Screen of the Held Orders Section.
ORDER IDENTIFIER
To assign an Order Identifier to the Order, tap the navigation ribbon at the top of the screen and then select the necessary Identifier Button to apply it to the Order.
Once you have finished entering the necessary information for the Order, press the Hold Button at the bottom of the Cart Viewer to place the Order on Hold. You will be taken back to the Current Order Screen to begin a new Order.
STEP BY STEP SUMMARY
- After Items have been selected for an Order, click the Hold Button at the bottom of the Cart Viewer.
- Designate a Held Order as Dine In, Carry Out, Delivery, Drive Thru or To Go
- You may also enter an Order Name on this screen by typing a name into the textbox
- Select server associated with the Order
- Assign an Order Identifier to the Order
- Once you have finished entering the necessary information for the Order, press the Hold Button to place the Order on hold.
- The Held Order will now appear in the Held Orders section on the All Orders Screen