Action Buttons for Held Orders

Action Buttons that are available for Held Orders are displayed above and below the Receipt Viewer in the Open Orders tab of the Orders section in the Heartland Point of Sale app. The availability of the Actions Buttons that appear are specific to each user depended on the permissions have been set for that user at a particular location.

Receipt Viewer buttons

Print Check

The Print Check Button prints a check at a preconfigured Station Printer. A check contains the same information as a receipt, except that a check excludes tender information. Checks are typically used by restaurants to provide the customer with information about what they owe before the customer provides their payment method.

Open Order

The Open Order Button enables you to open an Order that has been placed on hold. When an Order is opened, the app navigates to the Current Order Screen where you can take any of the actions available through the Current Order Screen (e.g. Add Items, Add Discounts, Edit Order Info, etc.). After you finish modifying the Order you can continue by moving on to the Checkout Process, placing the Order on hold again, or canceling the Order altogether.

Checkout

The Checkout Button begins the Checkout Process for the selected Held Order. When you press the Checkout Button, the app navigates to the Payment Method Screen. If you do not wish to complete the Checkout Process, you can press the Back Button in the top left corner to return to the Current Order Screen. From the Current Order Screen you will be able to place the Order on hold again if you wish to do so. To learn more about the Checkout process click here.